訂購與服務信息

1. 訂單與付款

如何下訂單？
請透過whatsapp 94362011下訂單

有哪些付款方式可供選擇？
銀行入數，現金，FPS

如何查詢貨品存貨量？
請透過whatsapp 94362011查詢

你們有訂造傢俬的服務嗎？
有，但是需要有足夠的數量

2. 運送與交貨

你們提供哪些運送方式？
順豐到付
送貨上門（消費滿3000以上免費）（不包括樓梯上樓費及棄置費）

運送時間是多久？
視乎產品而定3-30工作天不等

如何追踪訂單運送情況？
請透過whatsapp 94362011查詢

訂單是否提供棄置服務？
提供，需提早通知及報價

3. 商品與庫存

商品是否有保養？
有，所有產品均提供一年非人為保養。可另外購買其後1-2年的保養。

4. 退換貨政策

你們的退換貨政策是什麼？
所有人為損為不提供退貨及換貨

如何進行商品退換貨？
請透過whatsapp 94362011

退換貨是否有時限？
送貨後7天並需要保留所有包裝及完整單據

5. 技術支援

如何聯絡客服？
請透過whatsapp 94362011

Ordering and Service Information

1. Ordering and Payment

How to place an order?
Orders can be placed by contacting us via WhatsApp at 94362011.

What payment methods are available?
Payment methods include bank transfer, cash, and FPS (Faster Payment System).

How to inquire about product inventory levels?
Please inquire about product availability via WhatsApp at 94362011.

Do you offer custom furniture services?
Yes, we offer custom furniture services, subject to minimum order quantities.

2. Shipping and Delivery

What shipping options do you provide?
We offer SF Express with payment upon delivery and free doorstep delivery for orders over $3000 (excluding stair climbing fees and disposal fees).

How long does shipping take?
Shipping times vary depending on the product, typically ranging from 3 to 30 working days.

How can customers track their order delivery status?
Customers can track their order delivery status by contacting us via WhatsApp at 94362011.

Do you provide disposal services for orders?
We do provide disposal services, with prior notification and pricing arrangements required.

3. Products and Inventory

Do your products come with warranties?
All products come with a one-year warranty against non-man-made damages. Additional 1-2 year warranties can be purchased.

4. Return and Exchange Policy

What is your return and exchange policy?
We do not accept returns or exchanges for damages caused by the customer.

How can customers proceed with returns or exchanges?
Please contact us via WhatsApp at 94362011 for assistance.

Is there a time limit for returns and exchanges?
Customers must retain all packaging and original documentation and notify us within 7 days of delivery for any returns or exchanges.

5. Technical Support

How can customers contact customer service?
Customer service inquiries can be made by contacting us via WhatsApp at 94362011.